How are products made?
Our made-to-order merchandise is produced through production partners after an order is accepted for production. Production time and shipping time are separate.
How do I choose my size?
Check the measurements and size chart on the specific product page before ordering. Compare them with a garment you already own. Fit can differ between styles.
When will my order arrive?
Review the product information and shipping policy. Available shipping options and charges appear at checkout. Delivery estimates are not guarantees.
Will everything arrive together?
Not always. Products from different production partners may arrive in separate packages with separate tracking information and shipping charges.
Can I change or cancel my order?
Email whiskeybenttrades@gmail.com as soon as possible. Include the order number and requested change. A change or cancellation cannot be guaranteed once production begins.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item, packaging, and issue. See our return and refund policy for the applicable terms. Do not mail an item back before receiving return instructions.
How should I care for my purchase?
Follow the care instructions on its product page. Garments, mugs, tumblers, hats, and stickers have different care requirements.
Are these products protective equipment?
No. Whiskey Bent Trade Built merchandise is lifestyle apparel and accessories. It is not personal protective equipment, flame-resistant workwear, or a substitute for required safety gear.
Where are the digital products?
Our branded Gumroad store handles digital purchases separately. Review the individual listing for its contents, delivery, and purchase terms. Gumroad purchases are not added to your Shopify cart.
How do I reach you?
Email whiskeybenttrades@gmail.com or use our contact form. Include your order number for order questions. Never send passwords, identity documents, or full payment-card details.