Refund policy

RETURN AND REFUND POLICY

Because each product is made to order, we do not accept returns or exchanges for buyer's remorse, an incorrect size or color selected by the customer, or an incorrect delivery address entered at checkout.

Damaged, defective, or incorrect items
Please contact us within 30 days of delivery at whiskeybenttrades@gmail.com. Include your order number and clear photos showing the item and the issue. If the claim is approved, we will arrange a replacement or refund at no additional cost.

Cancellations and changes
Orders can enter production quickly. Contact us immediately if you need to request a cancellation or change. We cannot guarantee changes or cancellations after production begins.

Refunds
Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.

European Union 14-day cooling-off period
Where applicable, customers in the European Union have statutory cancellation rights. Custom-made or personalized goods may be exempt. Nothing in this policy limits rights that cannot legally be excluded.

Contact
Questions about returns or refunds may be sent to whiskeybenttrades@gmail.com.